Customer Service Senior Specialist

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

The purpose of the role

Customer Service Senior Specialist is providing support to Wella Distributors in MEA region. They are responsible for E2E order management in SAP, ensuring accuracy and timeliness of shipments. Customer Service Senior Specialist is building collaborative relationships with Customers and sales team also liaising effectively with contacts across the whole supply chain in order to contribute to improvement of order fill rate, timeliness of order processing and delivery to customers’ warehouse. They are also a key point of contact for Customer’s queries and managing complaints on order quantity or quality.

Your main responsibilities:

• Processing Customers’ orders including order entry, availability check, credit check and coordinating till invoicing
• Close cooperation with DC to properly schedule shipments
• Supporting and coordinating preparation of all necessary documentation
• Cooperation & communication with Sales Managers, Commercial Leaders, Market and Production planners
• Providing support to Commercial Team and timely responses to enquiries
• Being single point of contact to Customers on matters related to orders, shipping, billing
• Resolving Customers’ complaints in timely manner
• Ensuring full compliance with regulatory requirements
• Issuing credit/debit notes as appropriate to Customers

What you will bring along:

• Bachelor's degree
• Fluency in English, written and spoken
• Minimum 2 years of experience in customer service
• Experience working with SAP or other order management system
• Solid computer skills particularly with MS Office (Excel, Power Point)
• Excellent communication, interpersonal, and problem-solving skills
• Strong collaboration and time management skills
• Attention to detail
• Continuous improvement mindset

WE OFFER:

A culture that encourages an entrepreneurial spirit, agile thinking, and collaboration, but takes a look into the details:

We grow our talent, and we will make sure you have the right opportunities to grow with us by providing:

• Development opportunities and the possibility to take part in international projects and build next-generation solutions
• International environment and global networking
• Individual grow plan and ongoing coaching

We care about your health and well-being; therefore, we have defined a comprehensive package for you:

• Luxmed Medical Insurance- Employee basic package is covered by Wella, you’ve got the possibility to upgrade coverages to spouse or partner and kids
• Work from home policy
• Flexible schedules
• Multisport card
• Counseling support for you and your family (financial, legal, psychological support)
• 5 days of additional holiday per year after the 5th anniversary
• Social Fund
• Glasses refund

We care about your long-term future

• Life Insurance- Basic option paid by Wella- possibility to upgrade for additional coverages for employee and family
• PPK pension plan

We want you to cherish special occasions, that is why you will have:

• Birthday as a holiday- celebrate with your loved ones!
• Christmas gift, spring surprise, and children’s day card
• Bonus for the birth of your child
• Bonus if you are getting married

We would love you to have access to our amazing brands with great discounts. Feel free to buy online:

• Wella store and GDH shop

In addition:

• State of the art workplace; enjoy the relaxation zones with cozy sofas, the brainstorm areas, cool events, gatherings
• Referral bonus- work side by side with your friend and get paid for it
• Lunch card- monthly deposit and discounts

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo