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E-Commerce Manager

Function:  Sales
Location: 

Athens, I, GR

Work Arrangement:  Hybrid

E-Commerce Manager /Key Accounts

 

ABOUT THE WELLA COMPANY 

Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. 

For additional information about the Wella Company please visit www.wellacompany.com. 

 

THE ROLE

You will play a major role in growing revenue with our eCommerce customers, via supporting new product listings, developing & executing tailor-made digital plans, and monitoring customer online KPIs. You will also be responsible for the strategy and operation of our company’s e-shop (B2B platform targeting our professional beauty customers); aiming to grow respective revenues.

You should have a solid understanding of how digital tools add value to company strategy and performance. The ideal candidate is motivated by working on new and strategic projects, with a genuine understanding of and appreciation for excellence in performance & customer service. This is partially a client facing role, so you'll need to be consultative, super-organized, and able to educate and build trust with clients in a new business environment. You will work closely with external but also internal stakeholders (mainly digital marketing, but also brand & trade marketing, finance, supply-chain, etc). Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships.

 

Reports to Sales Director

 

KEY RESPONSIBILITIES

  • Assure sustained E-Commerce revenue growth by supporting new listings and developing tailor-made digital plans for key eRetailers (Brick&Click and Pure Players)
  • Own the strategy, implementation, and operation of owned B2B e-shop; design promotions, monitor customer base and sales development, update content and contribute to future platform upgrades and features.
  • Localize/Customize Global Brand Assets, when needed;
  • Measure performance and impact of all e-commerce platforms/customers/initiatives, by creating ad hoc reports and analysis;
  • Create a forecast and development plan on a yearly and quarterly basis in cooperation with internal business stakeholders as marketing, supply chain, and finance departments;
  • Co-owner (with digital marketing manager) of the CRM platform
  • Monitor new e-commerce and digital trends to identify and launch new business opportunities with key customers;

 

QUALIFICATIONS

  • Proven work experience in E-Commerce management with client-facing experience (3-5 years). Preferably from the FMCG industries;
  • Digital Marketing & CRM experience
  • Project management skills developed within a matrix multinational organization will be considered an asset;
  • Innovative and entrepreneurial mind-set for driving digital and e-commerce innovation;
  • Flexible person with teamwork capabilities, solution and objectives oriented;
  • Photoshop user;
  • Strong analytical skills;
  • Fluent in English.

 

BENEFITS & CULTURE

At the Wella Company, we passionately treat our business like our own and act accordingly. We dream big and stretch ourselves to go beyond, being ambitious for our consumers, customers, and ourselves. This is what keeps us growing. We know that business, social responsibility and sustainability do form a virtuous circle and we are on a mission to prove it. We constantly challenge ourselves to make courageous choices and drive positive change. Because we know that, as a team, we can have a real impact and create the extraordinary for customers, consumers and beyond.

In return, we offer an attractive remuneration package plus generous product allowance and a successful team-focused environment which encapsulates our values – Collaboration, Creativity, Courageous, Connected and Committed.

 

 

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