Customer Services Representative

Position Title: Customer Service Representative

Location: Bournemouth (Hybrid, 2 days in office)

Reports to: Wella Customer Services Team Leader

Direct Reports: 0

Scope / Brands:

ABOUT THE WELLA COMPANY

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

We are looking for Customer Services Representatives, preferably with experience in similar roles to join our Customer Service Team based in Bournemouth Town Centre. You will be part of the Wella Order Management team for UK&I. You will be accountable for key business results including call answer rate, query and complaint resolution, order entry accuracy, and blocked order clearance. You will work closely, externally with customers and internally with other supply chain and commercial functions.

KEY RESPONSIBILITIES

• Operating Discipline is essential to the role and so is the ability to prioritize. The successful candidate must be able to work with deadlines and work accurately to drive solutions and exceptional business results.
• Ability to analyze information, identify issues, make a judgment based on experience and company policies is a key requirement.
• Strong collaboration and communication skills are crucial as the work involved will require contact with a diverse group of people internally and externally.
• Ability to identify opportunities to simplify the work processes and drive improvement in results.

EXPERIENCE & QUALIFICATIONS

• Should have been actively involved in customer service or customer facing roles within the past 5 years.
• Is passionate about Beauty and demonstrates desire to develop further in this field
• Shows a strong sense of individual accountability and is able to work with autonomy
• Excellent written and verbal communication skills and can manage cross functional relationships
• Strong MS Office competency and previous experience with systems (SAP etc.) is essential
• Demonstrates ability to work independently and as part of a team
• Can multitask, have good time management skills and are a continuous learner.
• Is credible and confident to talk about our products/services
• A high level of organization
• Strong communication skills
• Drives a winning team mentality
• Inspire Beauty Professionals

 WHAT WE OFFER

• 25 days annual leave (+ additional day off for your birthday!)
• 3 days personal leave for your own signification life events
• 2 paid days off for volunteering/charity work
• Optional Wella Pension Scheme
• Optional Family Private Medical Insurance Cover
• Income Protection
• Life Insurance
• Staff Discount (80% of all hair products, 40% OPI, 1 x 50% ghd)
• EAP (Employee Assistance Programme)
• Enhanced maternity, paternity, and adoption leave.

EEO OPPORTUNITIES

The Wella Company wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.

We offer equal employment opportunity to qualified individuals without regard to race, religion or belief, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital or civil partnership, pregnancy and maternity, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster