Customer Services Representative

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Position Title: Customer Services Representative

Location: Bournemouth, United Kingdom

Reports to:  Retail Customer Service Team Leader 

Direct Reports: N/A

Scope / Brands:  UK&I Retail Hair/OPI/BP Hair brands

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

The Customer Services team are responsible for the day to day operational tasks in order handling to ensure first class customer service.

The Customer Services Representative provides a key interface between the company and our external customers.   As a member of our multi skilled team you must be passionate about meeting and exceeding customer’s expectations!  The work is fast paced, and you will handle a large amount of high value orders on a daily basis

KEY RESPONSIBILITIES

Key day to day responsibilities include but are not restricted to:

• Responsibility for all aspects of order capture via email and EDI.
• Building excellent collaborative relationships with both customers and the sales team.
• Liaising effectively with contacts across the total supply chain.
• Resolving customer and sales team queries in a timely manner, processing credits, debits and returns as appropriate.

QUALIFICATIONS

Essential:

• Should have been actively involved in customer service or customer facing roles within the past 5 years.
• Is passionate about Wella brands and demonstrates desire to develop further in this field
• Shows a strong sense of individual accountability and is able to work with autonomy
• Excellent written and verbal communication skills and can manage cross functional relationships
• Strong MS Office competency and previous experience with systems (ERP, CRM, SAP etc.) is essential
• Demonstrates ability to work independently and as part of a team
• Can multitask, have good time management skills and are a continuous learner.
• Is credible and confident to talk about our products/services

Desirable:

• A high level of organisation
• Strong communication skills
• Drives a winning team mentality

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster