Customer Marketing Manager ISO

Position Title: Customer Marketing Manager

Location: Wimbledon

Reports to:  Associate Director ISO

Direct Reports: N/A

Scope / Brands:  UK&I ISO

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

As a Customer Marketing Manager, you will lead the Customer Marketing strategy & execution for several of our largest, highest profile accounts, developing strong working relationships with key stakeholders internally and externally. Success will be achieved through delivering sales out improvements across colour, care and styling, working cross functionally with sales and education to deliver best in class joint business plans. 

KEY RESPONSIBILITIES

• Delivers annual targets, NIS£ and sell out KPIs in line with customer objectives.
• Understands industry landscape and key influencers and acts as the voice of the customer internally, leveraging key insights to drive share & reapply across the Salon Professional organisation.
• Builds exceptional relationships with our customers, developing an in-depth understanding of their consumer, client journey and available touchpoints to ensure we are fit to win in centralised and de-centralised chains.
• Collaborates with cross-functional team to agree Joint Business Plans in line with Wella IMP, leading the development of differentiated customer marketing plans in store and online, leveraging key moments.
• Creates bespoke point of sale/merchandising materials and tailored campaign assets in line with customer brand equity & Wella brand guidelines.
• Own customer marketing A&CP and relevant contracted marketing budgets, ensuring all spend is forecasted, tracked, and evaluated accurately to maximise ROI for Wella and the customer.
• Thinks digital first, with solid understanding of that impact the store environment and how to leverage these as part of customer joint business plans.

QUALIFICATIONS

You thrive at building strong customer relationships and delivering customer-centric solutions. You are committed, conscientious and always lead with integrity. You recognize the value that different perspectives and cultures bring to an organization. You believe in the value of teamwork. You bring a high level of knowledge and know-how plus creativity and enthusiasm to your work and to everything you do.

Essential:

• Knowledge of Professional hair category.
• Ability to collaborate effectively with multiple stakeholders with a customer-focused mindset.
• You have strong initiative, with proven ability to translate brand strategies within accounts.
• You are very organized, able to manage multiple projects with tight deadlines. 
• You have excellent written and verbal communication skills.
• Previous experience working with external agencies.

EEO OPPORTUNITIES

Wella Company wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.

We offer equal employment opportunity to qualified individuals without regard to race, religion or belief, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital or civil partnership, pregnancy and maternity, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster