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Education Studio Coordinator

Function:  Education
Location: 

NL

Work Arrangement:  On-site

JOB DESCRIPTION

EDUCATION/STUDIO COORDINATOR

Location: Netherlands

Division: BNL

Function: Education

Line Manager: Education Country Manager BNL

Direct Reports: NA

 

MAIN OBJECTIVES

  • The Education/Studio Coordinator plays a pivotal role as the face of our educational initiatives, both in person and digitally. She/He manages the studio and the education back-office administrative tasks, acting as the main education contact person for our customers, frontline teams, and freelancers. The responsibilities extend to setting up (totara)seminars, coordinating and tracking them throughout the seasons, overseeing the Totara country administration. Beyond coordinating, the education/studio coordinator serves as the host for education seminars and manages our studio to ensure seamless execution and an efficient daily flow.

*The back up for the education/studio coordinator is the education specialist, who is responsible for the education coordinator tasks on seminar/OOO days.

 

KEY RESPONSIBILITIES

BUSINESS

  • Education Coordinator responsibilities: 
    • Education Backoffice contact person for customers, BDC`s and freelancers
    • Seminar & event Totara creation
    • Manage studio schedule and freelancers
    • Coordinate & track seminars and events throughout the seasons
    • IST bookings (totara) and planning - Support to Educators and BDC`s
    • Totara country admin / Education Coordinator SPOC BNL
    • Education Coordinator Meetings / Conferences / Internal meetings / Team meetings
    • Report seminar status weekly to sales and education organization

 

  • Studio Coordinator responsibilities: 
  • Maximize resources and capture value to the salons visiting the Studio.
  • Ensure smooth and efficient daily flow of trainings & customer experience
  • Contact person for studio suppliers
  • Keep track of studio utilization & tNPS to further improve seminars and studio experience
  • Host role during weekly training courses on location and bigger events on Sunday, or evenings. (max 6 evenings/Sundays per season)
  • Make sure visitors have a BIC experience on all executional moments

( brand equity in line with FY AMP/q studio cleaning/inventory seminar materials )

 

 

KEY PERFORMANCE INDICATORS/MEASURES

    • Studio utilization & tNPS
    • Ensure all education activities is timely implemented and booked via Totara
    • Studio Budget

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