QA Controller

Position Title: EXO QA Controller

Location: Mariscala, Mexico

Reports to:  EXO and Logistic Quality Leader, Americas

Direct Reports: None

Scope / Brands:  Wella Hair & Nail TPMs Americas

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

Wella is seeking an individual to join the External Operations (EXO) Quality department, responsible for administrative tasks in quality for Third Party Manufacturers (TPMs). The role is part of the Americas EXO Quality team, located in the US and in Mexico. The position covers various activities and projects to analyze complain reports, document non-conformances, routine product release and other administrative tasks related to Quality function. 

KEY RESPONSIBILITIES

• Manages regular product inspections and the release process in SAP
• Reports, manages, and investigates product non-conformances and complaints in collaboration with the TPM and relevant internal functions on Daily basis
• Performs Complain Trend Analysis on a monthly basis.
• Prepare monthly Scorecard for all Americas TPMs
• Reviews Batch records, COAs and communicates with TPM for any discrepancy.
• Manages Accessory & Appliance TPMs
• Manages small internal projects, such as the implementation of a tool to analyze finished good release times
• Conducts routine Health Check product inspection and evaluates the observations
• Completes other administrative tasks or small projects as needed

 QUALIFICATIONS

Essential

• Minimum 4 years of relevant professional experience as Quality administrator in the Cosmetics industry or other
• Proficient to use MS Office (Word, Excel, Power point), SAP or other database access tools
• Educational background or degree in chemistry, process engineer, or preferably IT background in cosmetic industries or similar
• Strong knowledge in cosmetic GDP (Good documentation practices) and quality standards
• Strong communication skills (internally and externally)
• Strong team player
• Must have Excellent verbal and written English skills, Spanish and Portuguese is a plus

Desirable

• Experience with management of non-conformances including systematic problem-solving tools
• Basic understanding of manufacturing processes including Making, Filling and Packing processes
• Mindset of continuous improvement
• Customer and results oriented way of working

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo