IT Specialist

Position Title: IT Specialist 

Location: Calabasas, CA

ABOUT THE WELLA COMPANY 

Together, WE enable individuals to look, feel, and be their true selves. 

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. 

For additional information about the Wella Company please visit www.wellacompany.com.  

THE ROLE 

We are seeking a highly motivated and customer-oriented IT Support Specialist to join our dynamic team in Calabasas. In this role, you will be the primary point of contact for our employees, providing exceptional technical assistance and ensuring the smooth operation of our IT systems. You will have a strong focus on end-user support, troubleshooting a variety of hardware and software issues, and managing our fleet of Apple devices. This position requires a proactive individual with excellent communication skills and a passion for technology.

KEY RESPONSIBILITIES  

End-user Support:
o  Provide timely and effective technical support to employees via phone, email, and in-person interactions.
o    Diagnose and resolve hardware and software issues on a wide range of devices, including Macs, iOS devices (iPhones, iPads), and PCs.
o    Troubleshoot network connectivity problems, printer issues, and other common IT challenges.
o    Assist users with password resets, account unlocks, and access issues.
o    Escalate complex issues to senior IT staff as needed.

  Device Management:
o    Install, configure, and maintain computer hardware, software, and peripherals.
o    Manage and troubleshoot mobile devices (iPhones and iPads), including enrollment, configuration, and application support.
o    Ensure devices are secure and compliant with company policies.
o    Assist with the deployment of new hardware and software.

   IT Service Delivery:
o    Respond to service requests submitted through our ticketing system (ServiceNow or similar).
o    Prioritize and manage a diverse workload of technical tasks.
o    Proactively identify and resolve potential IT issues before they impact users.
o    Create and maintain knowledge base articles and documentation to assist users with common technical issues.

Training and Onboarding:
o    Provide introductory training to new employees on IT systems, policies, and best practices.
o    Deliver ongoing training to employees on new technologies and software updates.
o    Create training materials and documentation.

   AV Support:
o    Set up, configure, and troubleshoot audio-visual equipment in conference rooms and other meeting spaces.
o    Ensure smooth operation of video conferencing systems and other AV technologies for executive meetings and events.

 

QUALIFICATIONS 
o    5+ years of previous working experience in a hands-on IT support role.
o    5+ years of experience supporting and troubleshooting Windows desktops in a business environment.
o    Extensive experience (5+ years) supporting and troubleshooting Apple devices, including iPhones and iPads, MacOS and performing Macbook technical support.
o    Delivering IT Support as part of a global IT team, communicating effectively with colleagues across other sites and helping troubleshoot issues collaboratively
o    Working with partners and suppliers on a daily basis to ensure smooth & timely delivery of IT Services to a corporate site.

 Technical Skills:
o    In-depth knowledge of Windows and Mac OS operating systems.
o    Proficiency in Microsoft Office 365 suite and Active Directory.
o    Strong understanding of networking concepts and troubleshooting techniques.
o    Hands-on experience with a variety of IT hardware and software.
o    Familiarity with AV equipment setup and configuration.

   Personal Attributes:
o    Excellent customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
o    Strong problem-solving and analytical skills.
o    Ability to work independently and as part of a team.
o    Highly organized and detail-oriented.
o    Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Education:
o    Bachelor's degree in Computer Science, Management Information Systems, or a related field.

Desirable:  
o    Previous experience supporting and troubleshooting Lenovo laptops is a plus.
o    VIP support experience is highly desirable.
o    Experience with ITSM tools (ServiceNow or similar) is a plus.
o    A willingness to learn, observe, and take direction.
o    Ability to lift upwards of 50 lbs.

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Wella Company's total rewards package for employees. Pay Range: $65,000-75,000 salary per year. Other rewards may include annual bonus plan or variable pay, depending on the role. In addition, Wella Company provides a rich variety of benefits to employees, including health insurance, life, and disability insurance, 401(k) retirement plan, paid holidays and paid time off (PTO). 

EEO OPPORTUNITIES 

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs 

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled. 

English - Please click on this link to review the Notification of Equal Opportunity Rights poster 

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo 

NOTICES 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email NA.Recruiting@wella.com. This email account will not respond to inquiries regarding the status of a candidate’s application.

[For CA located postings ONLY]: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.

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