IT Technician

Position Title: IT Technician

Location:  Wimbledon

Reports to: Senior IT Manager, Northern Western Europe

Direct Reports: 0

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

The IT Technician provides technical support to end users, maintains IT systems and hardware, and ensures smooth daily IT operations across the organisation. This role is responsible for troubleshooting, resolving technical issues, and assisting in the deployment and maintenance of IT infrastructure. This role will also require travel to other Wella locations.

KEY RESPONSIBILITIES

1. Technical Support

• Provide first- and second-line support for hardware, software, and network issues.
• Respond to support tickets, calls, and emails in a timely manner.
• Diagnose and resolve issues with PCs, laptops, printers, mobile devices, and peripherals.
• Support Microsoft Windows and macOS environments.
• Support the implementation and rollout of IT projects

2. System Administration

• Assist with user account management (Active Directory, Intune, Microsoft 365, etc.).
• Support configuration and maintenance of desktops, laptops, Video Conferencing equipemt and mobile devices.
• Perform routine system updates, patches, and maintenance tasks.
• Support email configuration, security, and troubleshooting.

3. Network Support

• Assist with network administration tasks (Wi-Fi, switches, VPN, firewalls).
• Troubleshoot network connectivity issues for end users.
• Support VoIP phone systems where applicable.

4. Hardware & Software Management

• Install, configure, and maintain hardware and software.
• Manage inventory of IT equipment and licensing.
• Support hardware upgrades and replacements.

5. Security & Compliance

• Follow IT security best practices and organisational policies.
• Assist in maintaining endpoint protection and security protocols.
• Support backup and disaster recovery procedures.

6. Documentation

• Maintain accurate documentation of systems, processes, and support cases.
• Update the knowledge base for common issues and solutions.

ESSENTIAL SKILLS, EXPERIENCE & QUALIFICATIONS

Essential

• Experience in an IT support or technician role (2–5 years typical).
• Strong knowledge of Windows OS, Office 365 / Microsoft 365, and common productivity tools.
• Familiarity with Active Directory and basic networking concepts.
• Excellent problem‑solving and troubleshooting skills.
• Strong communication skills and customer‑focused mindset.
• Ability to prioritise workload in a fast-paced environment.

Desirable

• CompTIA A+, Network+, or similar certifications.
• Experience supporting macOS.
• Knowledge of ITIL processes (Incident/Change/Problem Management).
• Experience with Azure AD, Intune, or other device management platforms.
• Familiarity with virtualisation (VMware, Hyper-V).

Personal Attributes

• Professional, polite, and approachable.
• Strong attention to detail.
• Ability to work independently and within a team.
• Willingness to learn and adapt to new technologies.

WORKING CONDITIONS

May require occasional out-of-hours work for maintenance or project deployments.

• Some physical activity may be required (lifting equipment, installing devices).
• Travel between sites will be required depending on business needs.

WHAT WE OFFER

• 25 days holiday + additional day off for your birthday (not including bank holidays)
• 3 days’ personal leave for your own signification life events
• 2 paid days off for volunteering/charity work
• Optional Wella Pension Scheme (8% employer contribution, 3% employee contribution)
• Optional Family Private Medical Insurance Cover
• Income Protection
• Life Insurance (8x base salary up to 2 million payable in the event of your death in service of Wella)
• Staff Discount (80% of all hair products, 40% OPI, 1 x 50% ghd)
• EAP (Employee Assistance Program)
• Enhanced maternity, paternity, and adoption leave
• Gym Benefits
• Eye Tests
• WOW Program (Bonus following exit from KKR, eligible after successful probation. For permanent employees only)
• Workplace/Nursery Benefits
• 4 weeks working remotely abroad
• Early Friday Finish during Summer

EEO OPPORTUNITIES

The Wella Company wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.

We offer equal employment opportunity to qualified individuals without regard to race, religion or belief, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital or civil partnership, pregnancy and maternity, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster