LATAM People Operations Manager

Location: Mexico city

Department: People Support Center (PSC) / People Operations

Reports To: Global Head of People Support Center

Role Purpose

The PSC Leader – LATAM is a senior people operations leader responsible for the end-to-end delivery, stability, and continuous improvement of Payroll, Time & Attendance, and Benefits Administration services across the LATAM countries: Mexico, Brazil and Argentina. This role combines deep functional expertise with strong vendor management and HR transformation capabilities, ensuring high-quality service delivery while driving efficiency, scalability, and modernization of people processes and systems.

The role plays a critical part in HR transformation initiatives, partnering closely with HR, Finance, People Systems, and external service providers (notably ADP) to deliver compliant, employee-centric, and future-ready solutions.

Key Responsibilities

Service Delivery & Operational Excellence

• Provide overall leadership and accountability for LATAM PSC services covering Payroll, Time & Attendance, and Benefits Administration.
• Ensure accurate, compliant, and timely payroll delivery for the employee populations across the LATAM region.
• Oversee payroll funding, reconciliations, audits, general ledger interfaces, and month-end / year-end activities.
• Ensure strong governance, controls, and audit-ready documentation across all PSC processes.
• Drive a culture of service excellence, continuous improvement, and employee experience focus within the LATAM PSC team.
• Identify opportunities to simplify, standardize, and optimize PSC processes using data, technology, and best practices and feed these to the Enabling functions.

Vendor & Stakeholder Management (ADP and Others)

• Act as the primary PSC interface for the region with ADP as the payroll service provider, including oversight of payroll service delivery.
• Own vendor governance, including:
• Monitoring and managing service level agreements (SLAs)
• Holding vendors accountable for service commitments and issue resolution
• Leading escalation management and root cause analysis
• Partner closely with Finance, Total Rewards, HR Business Partners, and People Systems to ensure seamless end-to-end outcomes.

HR Transformation & Systems Enablement

• Actively contribute to PSC transformation initiative, with a strong focus on standardization, automation, and efficiency.
• Support new system implementations and enhancements within the region, including:
• Functional requirements gathering
• User Acceptance Testing (UAT)
• Go-live readiness and stabilization
• Serve as a subject matter expert for payroll, time, and benefits processes in system-related projects.

People Leadership

• Lead, coach, and develop a high-performing PSC team, fostering accountability, collaboration, and professional growth.
• Set clear objectives, performance expectations, and development plans aligned with PSC and HR strategy.

Qualifications & Experience

Required

• 8–12+ years of progressive experience in Payroll and People Operations roles, with leadership responsibility in a LATAM context.  (We are willing to considerate candidates with less years of experience as long as they have the potential and level of expertise)
• Strong hands-on and governance-level experience with ADP payroll platforms and associated payroll ecosystems.
• Proven experience managing external payroll vendors, including SLA management and vendor accountability.
• Solid understanding of Mexico, Brazil & Argentina payroll, tax, and employment-related compliance requirements.
• Demonstrated experience contributing to HR transformation and systems modernization initiatives.
• Experience supporting system implementations, including requirements definition and UAT.
• Exposure to Time & Attendance and Benefits Administration platforms and integrations.
• Strong solution-oriented mindset with the ability to balance operational rigor and continuous improvement.
• Excellent stakeholder management, communication, and influencing skills.
• English Proficiency Mandatory 
• Portugues would be highly appreciated but not mandatory.

Preferred

• Experience operating within a People Support Center / Shared Services model.
• Experience working with global or matrixed HR organizations.
• Familiarity with HRIS platforms such as Workday, SuccessFactors, or SAP HCM.
• Payroll certification (CPP, FPC, or equivalent).
• Used to work with AI 

Success Profile

The successful PSC Leader – LATAM will be a strategic operator: someone who ensures flawless execution of critical people processes while actively shaping the future of HR service delivery through transformation, technology enablement, and strong vendor partnerships.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

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