eCommerce Key Account

Job Title: eCommerce Key Account

Location: Milan

Contract Type: full-time; hybrid

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

We are looking for a dynamic and results-oriented Key Account Manager E-commerce to manage and grow our key accounts on the online channel. The ideal candidate will be responsible for developing strong and lasting relationships with clients, deeply understanding their business goals, and creating and implementing effective e-commerce strategies to achieve those goals. This position requires a strong understanding of the e-commerce landscape, excellent communication and negotiation skills, and proven experience in managing complex accounts.

KEY RESPONSIBILITIES

• Manage and develop relationships with key e-commerce clients.
• Identify growth opportunities and implement strategies to increase online sales.
• Monitor client performance and provide detailed analysis and reports.
• Collaborate with internal teams (marketing, sales, logistics, product) to create an efficient e-trade plan to ensure customer satisfaction and the achievement of sales goals.
• Negotiate contracts and commercial agreements with clients.
• Plan and execute an optimized Amazon Advertising Plan.
• Use e-commerce analytics tools to monitor performance (KPIs such as conversion rate, AOV, traffic, etc.).
• Prepare detailed reports and presentations for clients and internal management.
• Stay updated on market trends and e-commerce best practices.

Requirements:

• Degree in economics, marketing, or a related field.
• Proven experience of at least 5-7 years as a Key Account Manager or similar role in the e-commerce sector.
• Experience in Beauty Industry.
• Strong knowledge of the Italian and international e-commerce landscape, online sales platforms, digital marketing strategies, and market dynamics.
• Results-oriented with the ability to work independently.
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain effective professional relationships at all levels.
• Analytical mindset and ability to interpret e-commerce data and metrics.
• Familiarity with web analytics tools (e.g., Google Analytics).
• Excellent knowledge of Italian and English (both written and spoken).
• Proficiency in using CRM software and other account management tools.
• Proactivity, autonomy, and problem-solving skills.
• Ability to work in a team and collaborate effectively with various company functions.

What We Offer:

• Dynamic and stimulating work environment.
• Professional growth opportunities.
• Competitive compensation package.
• Company benefits (e.g., health insurance, meal vouchers, flexible hours, etc. - specify the benefits offered).

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo