Analyst, Consumer & Customer Insights

Position Title: Analyst, Consumer & Customer Insights - Retail Hair

Location: New York

Reports to: Director, Strategy & Insights - Retail Hair

Scope / Brands: Clairol, Wella (Koleston)

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

The Analyst, Consumer & Customer Insights - Global Retail Hair is responsible for providing consumer insights to the Global Retail Hair teams based on consumer research and analysis of market data and trends. This person will bring the voice of the consumer to business building initiatives involving cross function teams from Marketing, Trade Marketing, Digital, Creative, PR/Influencer Marketing, and R&D. This individual will also play a key role in the integration of modern, AI-driven research tools into the Strategy & Insights team.

KEY RESPONSIBILITIES

• Analyze and report market tracking data from various sources, covering different distribution channels including Nielsen, Numerator, and Euromonitor.
• Together with agency partners, plan and execute, multi-country primary consumer research to build foundational knowledge and support marketing initiatives.
• Proactively research, source, and facilitate implementation of new vendors, tools and approaches that utilize AI to analyze data and conduct primary research.
• Continuously track and share consumer trends to facilitate quicker response through marketing and products/packaging innovation.
• Update reporting tools to track consumer/market KPIs.

QUALIFICATIONS

• 1+ years of experience in market research, consumer insights or strategy (corporate or consulting), ideally in a large beauty or FMCG multinational.
• Experience with market tracking solutions, such Nielsen, IRI, or Numerator.
• Experience using AI-based consumer research tools and practical application of AI in analytical processes
• Strong analytical skills, ability to extrapolate meaning and conclusions from a large amount of quantitative and qualitative data. Proficiency in Excel and Detail Oriented.
• Excellent communication skills; proficiency in PPT presentation skills
• Passion and high level of curiosity about the beauty industry; team player
• Bachelor’s degree or equivalent with major/ focus in relevant area (e.g., Marketing, Business, Economics)

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison to internal incumbents currently in similar roles. Pay Range: $60,000-$80,000 salary per year. The range listed is just one component of Wella Company's total rewards package for employees. Other rewards may include annual bonus plan or variable pay, depending on the role. In addition, Wella Company provides a rich variety of benefits to employees, including health insurance, life and disability insurance, 401(k) retirement plan, paid holidays and paid time off (PTO).

NOTICES 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email NA.Recruiting@wella.com. This email account will not respond to inquiries regarding the status of a candidate’s application.

Wella participates in the E-Verify Program to confirm eligibility to work in the United States. Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.

#LI-SS1