Specialist, Data Management

Position Title: NA Data Management Specialist

Location: Mexico City

Reports to: NA Sr Manager Digital Tools Key User and Data Management

Direct Reports: 0

Scope / Brands: NA Digital Eco System- Pro: Wella Brands, Sebastian, Nioxin, ghd, OPI, Briogio, Clairol and Wella Color Charm & Retail

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

The NA Data Management Specialist is responsible for the day-to-day management, accuracy, and maintenance of data across the North America digital ecosystem. This role supports data integrity, consistency, and governance by executing established processes and collaborating with internal and global partners.  The Specialist works across key systems including WellaBooking Planning Tool, Global Digital Tools (Direct & ISO customer data), 4sight and the Sales Data Warehouse, ensuring data is accurate, aligned, and ready for reporting and business use. This position plays a critical role in supporting reliable data operations that enable effective decision-making and program execution.

KEY RESPONSIBILITIES

• Manage and maintain data across core NA systems: WellaBooking Planning Tool, Direct & ISO customer data within Global Digital Tools, 4sight and the Sales Data Warehouse
• Ensure accuracy, completeness, and timely updates of all data entries
• Perform regular audits to identify and correct discrepancies
• Execute data uploads, updates, and corrections as needed
• Follow and support established data governance standards, processes and compliance with global data governance guidelines
• Ensure adherence to naming conventions, data definitions, and data entry protocols
• Maintain proper documentation of data processes and updates
• Ensure consistency of data across systems (WellaBooking, SAP, CDP, WellaOne, Data Warehouse)

• Identify mismatches or data issues and coordinate resolution with appropriate teams
• Support integration of new data sources into existing systems
• Assist in testing and validating data for system enhancements or updates
• Collaborate with: SAP & Master Data teams, Global WellaOne & CDP teams, NA Sales, Education, and Digital teams
• Act as a SPOC for data-related questions and requests
• Provide timely updates and communication regarding data issues and resolutions
• Support reporting processes by ensuring data accuracy and readiness
• Validate data used in dashboards, reports, and analytics tools
• Assist in identifying data trends, inconsistencies, and gaps
• Help maintain data reliability for tracking business performance
• Identify opportunities to improve data quality and efficiency in day-to-day processes
• Support process improvements and automation initiatives
• Assist with onboarding and adoption of new data tools and systems

• Contribute to ongoing improvements in data management practices
• Maintain Event Sales Reporting and Analytics- Destination, WR RED Leadership Retreat, WOL, Collectives
• Team Collaboration and Participation
• Additional tasks/duties/projects as assigned by Manager

QUALIFICATIONS

Essential:

• Experience in data entry, data management, and operational support roles
• Strong attention to detail and data accuracy
• Proficiency in analytical skills and ability to identify discrepancies
• Excellence in Microsoft Excel and data systems (Customer Data Systems or Data Warehouses)
• Familiarity with data governance concepts and practices
• Experience working in cross-functional or global teams
• Exposure to digital tools or booking/planning platforms

• Self-starter and ability to work independently with clear focus on deliverables
• Excellent Administrative and Organizational Skills
• Excellent oral and written communication skills 
• Results oriented.  Strong analytical ability, attention to detail, and organizational/time management skills 
• Excellence in the following systems: SAP, MS Word, MS Excel and PowerPoint 
• Strong and thorough knowledge of P&Ls, Procurement and Vendor Agreements
• Ability to work with all levels of the organization

Desirable:

• Sorts through data, identifies issues, risks, and trends and determines optimal solution. Weighs information carefully and brings dilemmas to closure.
• Goes beyond accepted ideas; finds new improvement opportunities; generates ways to get better results. Searches out, both internally and externally, and reapplies proven ideas and methods to generate new solutions.
• Partners internally and externally to form mutually beneficial relationships; comes to common ground for win-win solutions. Builds effective networks both internally and externally for learning, sharing, and benchmarking.
• Seeks out and readily accepts new ideas, experiences, opportunities, and ways of doing things; celebrates change as an opportunity to grow, develop and improve; has a healthy dissatisfaction for the status quo. Is flexible and adaptable; responds to changing conditions; manages ambiguity.
• Demonstrates ability to prioritize work, manages time effectively, reports accurately and operates with a bias towards action.
• Minimum education of high school diploma or equivalent
• Requires a minimum of 2 years administrative experience

ROLE KPIs:

• Data Accuracy & Quality: Reliable Data for Business Use and Reporting
• Data Timeliness: Update and Corrections completed with int the Required Timelines
• Cross-System Data Consistency
• Issue Resolution & Support Effectiveness
• Data Governance and Compliance

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo