Specialist, Education Booking

Position Title: NA Education Booking Specialist

Location: Mexico City

Reports to: NA Sr Manager, Education Operations

Direct Reports: 0

Scope / Brands: NA Digital Eco System- Pro: Wella Brands, Sebastian, Nioxin, ghd, OPI, Briogio, Clairol and Wella Color Charm & Retail

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

The NA Education Booking Specialists is a part of the Education Operations team and is responsible for organizing and managing travel for all independent contractors (such as brand educators, artists, and support staff) across North America for events like in-salon seminars, shows, and other activities.  The position oversees the entire travel process, including booking, communication, and payments, using systems like virtual credit cards and P-cards. It also handles purchase orders for educational materials and supports teams with pre-paid orders.  Additionally, this role manages the model request process, serving as the main point of contact for coordinating model bookings, agreements, and payments.

KEY RESPONSIBILITIES

• Virtual Credit Card & PCard Allocation in GRAM and BoA by the end of each month
• Administer virtual credit cards and P-card allocations within the Bank of America system
• Coordinate and process payments related to contractor travel and expenses
• Maintain clear communication with internal teams, contractors, and vendors to ensure smooth operations
• Manage Pivot Point Pre-Pay PO and all orders for the Frontline and Studio Education team.  Collaborating with the vendor, holding monthly meetings to review the mannequin inventory and address any issues, looping in AP and Finance
• SPOC and Manage the Model Booking Process for Paid, Volunteer and Independent Models; Own all updates and changes needed in the MCR system in WellaBooking partnering with the development vendor
• Ensure accurate setup, tracking, and payment processing for all model engagements
• NAVAN Travel SPOC; Partnering with Global Procurement and the NAVAN Customer Service Team on process updates, changes and help needed; Booking Non-Employee Travel for multiple channel teams across the company
• Manage travel bookings and logistics for independent contractors across North America for education events and programs
• Oversee the end-to-end travel process, including coordination, communication, and payment management
• Maintain clear communication with internal teams, contractors, and vendors to ensure smooth operations
• Support the Back Office Team with Intertrade Invoices
• Team Collaboration and Participation

• Additional tasks/duties/projects as assigned by Manager

QUALIFICATIONS

Essential:

• Self-starter and ability to work independently with clear focus on deliverables
• Excellent Administrative and Organizational Skills
• Excellent oral and written communication skills 
• Results oriented.  Strong analytical ability, attention to detail, and organizational/time management skills 
• Excellence in the following systems: SAP, MS Word, MS Excel and PowerPoint 
• Strong and thorough knowledge of P&Ls, POs, Project Work
• Ability to work with all levels of the organization

Desirable:

• Sorts through data, identifies issues, risks, and trends and determines optimal solution. Weighs information carefully and brings dilemmas to closure.
• Goes beyond accepted ideas; finds new improvement opportunities; generates ways to get better results. Searches out, both internally and externally, and reapplies proven ideas and methods to generate new solutions.
• Partners internally and externally to form mutually beneficial relationships; comes to common ground for win-win solutions. Builds effective networks both internally and externally for learning, sharing, and benchmarking.
• Seeks out and readily accepts new ideas, experiences, opportunities, and ways of doing things; celebrates change as an opportunity to grow, develop and improve; has a healthy dissatisfaction for the status quo. Is flexible and adaptable; responds to changing conditions; manages ambiguity.
• Demonstrates ability to prioritize work, manages time effectively, reports accurately and operates with a bias towards action.
• Minimum education of high school diploma or equivalent
• Requires a minimum of 2 years administrative experience

ROLE KPIs:

• Virtual Credit Card & GRAM Timely Allocation
• PO Management & P&L
• Model Agreements, Process and Payments

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo