Customer Service MD Senior Specialist

Position Title: Customer Service Master Data Senior Specialist

Location: Warsaw, Poland

Reports to:  Customer Service Master Data Manager

Direct Reports: N/A

Scope / Brands:  Market

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

The purpose of the Customer Service Master Data Senior Specialist role is to deliver best-in-class service to one up to three Business Units (BUs) in EMEA region through timely, top-quality, efficient, and customer-oriented management of material, customer, and pricing master data, used in the local Customer Service, Supply Chain, and Reporting processes.

You will join the Master Data (MD) Team, who believes that when data is well-defined, efficiently created, correct, available, and trustworthy, it can power the growth of the Company. We strive to be the center of excellence around data for the major Wella global and local business functions: Supply Chain, Customer Service, Sales, Trade Marketing, Finance and Procurement. We operate in three main areas: regular data operations, project management, and data governance.

KEY RESPONSIBILITIES

• Maintain and control material, customer and pricing master data in SAP ERP as instructed by the local BU(s) and established procedures, keeping on target the key performance metrics (quality, speed, compliance).

• Prepare data reports and analyses using SAP ERP, MS Excel and other internal tools, and share them as requested with the local BUs and the MD Leadership.

• Perform root-cause analysis of data quality defects and propose and implement actions that correct the data and prevent defect recurrence.

• Challenge existing work processes and propose and implement improvements (with Manager’s support as needed).

• Contribute to the regular connects with your team and the local BU by providing requested information, sharing ideas, and proactively report MD-related business risks.

• Create, review, and update internal documentation that contains standard operating procedures and work instructions.

• Obtain, store, and deliver information for audit purposes.

• Train less experienced team members and local BU requestors on master data processes in your scope of work.

• Support CDO Project Management team in the delivery of business projects by sharing detailed information on master data processes in your scope of work.

QUALIFICATIONS

• Min. 1 year of working experience in data management, supply chain, finance, customer service or IT
• Practical knowledge of SAP ERP or other data management systems
• Ability to conduct data analyses with attention to detail, and to present conclusions in a logical, informative way
• Ownership, autonomy, and accountability for results within the given scope
• Growth mindset, with focus on solutions, improvements, and constant learning
• Priority-setting skills and efficient work organization in a dynamic business environment
• Resilience to frequent changes in the supply chain
• Ability to think and understand quickly, and to adjust plans and actions to the changing circumstances
• Ability to communicate effectively and work as part of a team towards a common objective
• Fluent English, both written and spoken
• Good practical knowledge of MS Office tools, especially Excel

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo