Specialist, Studio Concierge

Function: Education

Location:

CA, US

Work Arrangement: On-site

Position Title: Specialist, Studio Concierge

Location: Calabasas, CA, USA

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol Professional, Wella Color Charm, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company and Wella Education please visit www.wellacompany.com and https://www.wellaed.com

THE ROLE

We are actively looking for our future Studio Concierge Operations Specialist for the Wella Company’s premium flagship Studio, located in Calabasas, CA. This role is responsible for leading all customer service relations, processing seminar registrations, payments, and to provide outstanding customer service to all guests. This role will also be responsible for Studio attendance needs -during in person or virtual Studio seminars, to ensure attendees have great experience, manage and recruit volunteer hair models. The role will be working in a dynamic, creative environment and has a direct impact on the Studios’ ambitious goals.

KEY RESPONSIBILITIES

To assist customers with inquiries regarding Studio information, consult on seminar offerings & process.
Manage all customer interactions as guest concierge and ensure protocol accuracy.
Manage all Studio registrations process: Entries, registrations/payments & reporting accuracy.
Manage confirmation letters, follow up phone calls and thank you emails/calls.
Responsible for booking various artists and guest speakers for Studio seminar offerings.
Plan, set up and execute for all seminars and events – including snacks, lunches, gifts, collateral, products (NRO) and book volunteer models.
Contact person for virtual seminars collaborating with Studio Signature Artists.
Responsible for shipping virtual Studio seminar kits for our online seminars.
Responsible for capturing content during live Studio seminars.
Manage all Studio inventory: seminar materials, merchandise and office supplies.
Act as an owner of the Studio business to increase Studio awareness, utilization, revenue and loyalty through proactively suggestive upselling of Studio programs and studio merchandise to meet Studio monthly targets.
Manage monthly tracking and reporting of all Studio income and seminar P&L.
Manage Monthly Registration Reports to ensure attendance is recorded and captured accurately.
Analyze Data, provide report findings and solutions.
Manage Volunteer Model database (recruiting, scheduling, and processing paperwork)
Handle related duties and assignments as necessary.
Additional tasks, duties and responsibilities as assigned.
Flexible work schedule is required, in person Sun – Thursday 8am to 5pm with some evenings (option to work remotely one day a week, depending on business needs)

QUALIFICATIONS

Essential:

Analytical skills, able to analyze data and provide feedback/solutions.
Fluent in English with excellent oral and written communication skills.
Well organized, time management, multitasking, and ability to meet critical deadlines.
Flexible work schedule – to work weekends and evenings (typical schedule 8am to 5pm with option to work remotely one day a week, depending on business needs)
Proficient in MS365, Apple devices/software & Zoom
Intermediate / Advanced skills in Power Point, Excel: Pivot Tables & V look up
Social media savvy across: Instagram, Facebook, and Tik Tok
Ability to engage with diverse levels of personnel in a multi-functional environment
Ability to work independently, under general direction, and project management
Demonstrate creative thinking and flexibility in a dynamic and changing work environment

Desirable:

Strategic - Big picture thinker with ability to drill down to the details. Planning, facilitation, problem analysis/solving, decision making, solution oriented
Creativity and Innovation - Creativity, business savvy, originality, intuition, open-minded
Business- Work-flow structuring, monitoring, multi-tasking, analytical, quantitative, organizational, detail-oriented, time management
Leadership and Personal- Personable, outgoing, and collaborative. Self-starter, ownership, initiative driven, flexible and agile, great communication skills. Open minded with sensitivity, objective, leading with integrity, dependability, and tenacity.
Preferred College Graduate with 1-2 years of Customer Service Experience.
Beauty industry experience.

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison to internal incumbents currently in similar roles. Pay Range: $55,000-$70,000 salary per year. The range listed is just one component of Wella Company's total rewards package for employees. Other rewards may include annual bonus plan or variable pay, depending on the role. In addition, Wella Company provides a rich variety of benefits to employees, including health insurance, life and disability insurance, 401(k) retirement plan, paid holidays and paid time off (PTO).

NOTICES

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email NA.Recruiting@wella.com. This email account will not respond to inquiries regarding the status of a candidate’s application.

Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un click en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo

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