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Customer Service Senior Specialist

Function:  Supply Chain
Location: 

Warsaw, MZ, PL

Work Arrangement:  Hybrid

ABOUT THE ROLE

We are seeking a highly motivated CS Senior with a continuous improvement mindset to manage distributor export markets in Eastern Europe (EE). You will collaborate with key accounts and partners to ensure seamless customer service and drive sales growth, while demonstrating agility in adapting to changing market dynamics. Proficiency in SAP and strong Excel skills are essential.

 

WHAT WILL YOU DO

  • Manage distributor relationships in EMEA markets, fostering a collaborative and growth-oriented approach.

  • Drive sales growth and achieve targets for assigned territories, continuously seeking new opportunities and optimizing strategies.

  • Provide technical and product support to distributors, demonstrating a willingness to learn and adapt to new technologies.

  • Collaborate with internal teams (Sales, Marketing, Logistics, transportation, Commercial) to ensure efficient order processing and delivery, remaining agile in responding to unforeseen challenges.

  • Analyze sales data and reports to identify trends and opportunities, fostering a data-driven approach to continuous improvement.

  • Maintain accurate records and reports in SAP and Excel, staying up-to-date on best practices and embracing new functionalities.

WHAT WE WANT YOU TO BRING ALONG

  • Bachelor's degree.

  • Proficiency in English.

  • Minimum 2+ years of experience in customer service or logistics/transportation.

  • Proven experience managing customer relationships.

  • Strong understanding of SAP and proficiency in Excel.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Continuous improvement mindset with a focus on innovation and optimization.

  • Agility in adapting to changing market dynamics and embracing new technologies.

WHAT WE OFFER

At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer:

  • A flexible hybrid work model with the bonus of shorter Fridays all year long.

  • A birthday gift of a day off—spend it with those who matter most!

  • The freedom to work remotely from EU for up to 30 days annually.

  • A day off for every full year with us (up to five extra days) to celebrate your dedication.

  • A day off for health check.

  • Quarterly and annual recognition program that comes with financial rewards.

  • Comprehensive Luxmed medical coverage.

  • Life insurance to keep you and your loved ones protected.

  • A lunch card to fuel your productivity.

  • A Multisport card to keep you active and healthy.

  • Support for your commute (public transport).

  • Exciting product gifts four times a year and opportunities to sample new products.

  • Funding for team bonding and integration activities.

  • Access to Rosetta Stone for language learning.

  • Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.

  • Generous referral bonuses when you recommend new talent.

  • A modern workspace with collaborative areas and a calendar full of cool events and gatherings.

  • Discounts on our products in the online shop.

 

WHO WE ARE
Together, WE enable individuals to look, feel, and be their true selves.
Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.
For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us.

 

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

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