Customer Service Senior Specialist

ABOUT THE ROLE

We are looking for a highly driven Senior Customer Service Specialist who will play a key role in supporting our Central Customer channel across multiple regions.
In this role, you will ensure seamless end‑to‑end order management in SAP, foster strong customer relationships, and collaborate closely with internal stakeholders to drive operational excellence and contribute to sales growth.

You will thrive in this role if you are agile, data‑driven, and passionate about continuous improvement — always seeking opportunities to innovate, optimize, and deliver best‑in‑class service.

SAP proficiency is a must‑have, as the system is central to our order‑to‑cash processes and daily operations.

WHAT YOU'LL BE DOING 

• Manage relationships with customers across all of Wella’s geographical regions, ensuring excellent customer service and satisfaction 
• Process end-to-end customer orders in SAP: entry, masterdata/availability/credit checks, interaction with our warehouses, documentation, and invoicing 
• Support growth in assigned customer accounts by identifying new opportunities and optimizing order & delivery performance 
• Work collaboratively with Sales, Commercial, Logistics, Market & Production Planners and Masterdata teams to ensure timely shipments 
• Act as a main point of contact for all order, shipping and billing inquiries 
• Analyze sales and service data to identify trends, drive improvements and support business decisions 
• Manage and resolve customer complaints regarding order quantities, quality and delivery 
• Issue credit/debit notes as required and ensure full compliance with regulatory requirements 
• Stay up to date on SAP and MS Office best practices, embracing new functionalities and technologies 

WHAT WE WANT YOU TO BRING ALONG

• Experience with SAP
• Proficiency in English (written & spoken) 
• Minimum 2+ years of experience in Customer Service or Logistics/Supply Chain 
• Strong Excel and MS Office skills, with an analytical and data-driven mindset 
• Excellent communication, interpersonal and relationship-building skills 
• A proactive, collaborative approach and strong time management 
• Attention to detail, ownership and reliability in execution 
• Continuous improvement mindset and agility in adapting to market and internal changes 
• Bachelor’s degree

WHAT WE OFFER

At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer:

• A flexible hybrid work model (2 days per week in our Warsaw office, with Wednesdays as team day) with the bonus of shorter Fridays all year long.
• A birthday gift of a day off—spend it with those who matter most!
• The freedom to work remotely from EU for up to 30 days annually.
• A day off for every full year with us (up to five extra days) to celebrate your dedication.
• Quarterly and annual recognition program that comes with financial rewards.
• Comprehensive Luxmed medical coverage.
• Life insurance to keep you and your loved ones protected.
• A lunch card to fuel your productivity.
• A Multisport card to keep you active and healthy.
• Support for your commute (public transport)
• Exciting product gifts four times a year and opportunities to sample new products.
• Funding for team bonding and integration activities.
• Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.
• Generous referral bonuses when you recommend new talent.
• A modern workspace with collaborative areas and a calendar full of cool events and gatherings.
• Discounts on our products in the online shop.

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo