Customisation Business Process Leader

ABOUT THE ROLE 

The purpose of the Customisation Planning Business Process Leader  is to develop and master advanced skills in customization planning work processes, system functionalities and business scenarios that support customization work processes and relevant key integration points with other business processes. The role serves to build knowledge and skills to leverage existing solutions as well as creating the capability foundation necessary to implement new technologies and deliver business strategies.   

Customisation BPL works with Key Users and market/ customization planning leaders to develop and deliver capability.  

The work is executed in a high-paced environment, with strong focus on cross-functional collaboration with other roles primary in BU markets and inside Warsaw Supply Hub.    

The Global Supply Chain Planning Team you will be joining plays a critical role in product delivery to Wella customers. We collaborate cross-functionally and influence optimal decisions on service, cost, cash and innovation. We continuously evolve and elevate work process standards and daily operate in a multi-cultural context. 

WHAT YOU WILL DO 

• Map customization processes across markets and develop and maintain existing training/ documentation library (including standard work processes, presentation materials and work instructions)   

• Drive global compliance on customization planning processes via health checks and effective change management.  

• Ensure processes adhere to Wella Supply Chain operating model, company policies, external compliance, global standards and industry good practices 

• Provide leadership to help the customistaion planning operations leverage the solution 

• Provide 3rd level solution support (work processes and tools) to the business 

• Develop Key Users in organization: build Key User capability within the existing work process stream.   

• Arbitrage responsibilities split between different business streams  

• Build efficiency growth plan within functional area by defining processes and tools improvement plan, aligning directions and priorities with key stakeholders 

• Develop incremental improvements to the existing solution standards & maintain the implementation methodology for the integration of new solutions into the existing standard solution set  

• Receive, create, assess, prioritize and approve change requests;  

• Approve the test plan for new changes 

• Sign off on the change to confirm it meets the business need 

• Deploy verified changes within the Key User Network 

• Develop new standard solutions that address business needs not covered by the existing solution. 

• Lead work process definition, approach, training and documentation 

• Complete testing and readiness sign-off  

• Evaluation of new acquisition needs 

• Provide supplemental implementation support for complex solutions 

• Serve as the interlinkage between business and IT 

WHAT WE WANT YOU TO BRING ALONG 

• Demonstrated successful experience in planning & work process improvements  

• Demonstrated skills of using ERP systems and understanding the data flow, including master data 

• Ownership, autonomy, and accountability for results within the given scope 

• Priority-setting skills and efficient work organization in a dynamic business environment 

• Growth mindset, with focus on solutions, improvements, and constant learning 

• Resilience to frequent changes in the supply chain 

• Ability to think and understand quickly, and to adjust plans and actions to the changing circumstances 

• Good interpersonal skills to influence peers and stakeholders at different organizational levels 

• Ability to define gaps and drive x-functional action plans for issue resolution, risk mitigation and business improvements 

• Proven record of analyses of complex data sets and processes, and of presenting the outcomes (including to leadership), driving the decision-making process  

• Excellent expertise-sharing skills 

• Fluent English, both written and spoken 

• Mastery of MS Office tools 

WHAT WE OFFER 

We care about growth, health, and wellbeing of our employees; therefore, our offer includes: 

• Luxmed medical insurance: Employee basic package is covered by Wella, you can upgrade the package or extend it to your spouse or partner and kids  

• Life insurance: basic option is paid by Wella, you can upgrade the package for you and your family 

• Lunch card 

• Multisport card 

• Public transportation refund 

• One additional day off to celebrate each full year of employment (capped at five days)  

• Birthday as a holiday: celebrate with your loved ones! 

• End-of-the-year gift, spring celebrations  

• Bonus for life-time occasions (e.g., giving birth to a child, marriage)  

• Attractive referral bonus for recommending talents to work at Wella 

• State-of-the-art workspace, collaborative areas, cool events, and gatherings 

• Occasional samples of our products to enjoy  

• Access to discounts on our products in Wella and ghd online shops 

WHO WE ARE 

Together, WE enable individuals to look, feel, and be their true selves. 

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. 

For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us. 

EEO OPPORTUNITIES 

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs 

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.  

English - Please click on this link to review the Notification of Equal Opportunity Rights poster 

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo