Senior Capability Manager

ABOUT THE ROLE

The Capability Manager is responsible for building and enhancing the skills, tools, and processes that enable the sales organization to achieve its business objectives. This role focuses on developing sales capabilities across both professional salon and retail channels, ensuring teams are equipped with the knowledge, training, and resources to drive growth in hair color and styling products.

WHAT YOU WILL DO 

Sales Capability Development

• Design and implement capability-building programs for sales teams (professional and retail).
• Identify skill gaps and create targeted training plans for product knowledge, consultative selling, and channel-specific strategies.

Training & Coaching

• Deliver training sessions on hair color and styling products, brand positioning, and category trends.
• Support field teams with coaching on negotiation, relationship management, and upselling techniques.

Tools & Processes

• Develop and maintain sales enablement tools (e.g., playbooks, CRM guidelines, digital resources).
• Standardize best practices across channels to improve efficiency and effectiveness.

Performance & Analytics

• Monitor capability KPIs (training completion, adoption of tools, impact on sales performance).
• Use data insights to refine programs and ensure continuous improvement.

Cross-Functional Collaboration

• Work closely with Marketing, Education, and Commercial teams to align capability programs with brand strategy.
• Partner with HR on competency frameworks and career development for sales roles.

Innovation & Trends

• Stay updated on industry trends in professional haircare and retail sales.
• Introduce new learning technologies and methods (e-learning, gamification, virtual coaching).

WHAT WE WANT YOU TO BRING ALONG

• Bachelor’s degree in Business, Marketing, Economics, or a related field; Master’s degree is a plus.
• 5-8 years of progressive commercial experience in FMCG, beauty, or personal care sectors, with proven success in capability area; experience in beauty industry preferred.
• Strong background in sales enablement, training, or capability development.
• Knowledge of professional beauty industry and retail dynamics.
• Excellent communication and facilitation skills.
• Analytical mindset with ability to measure impact of capability programs.

• Ability to build effective relationships internally & externally, driving shared goals. 

• Pro-active attitude and flexible approach. 

• Excellent time management skills and prioritization under pressure. 

• High attention to detail, strong organization and analytical skills. 
• Problem-solving and conflict resolution abilities
• Organizational and multitasking skills

• Excellent communication skills. Proficiency in English.

• High numeracy, and excellent PC skills. 
• Project management skills
• Ability to follow through and complete tasks on time
• Solution-minded; desire to solve problems
• Taking ownership and accountability for outcomes is a required attitude
• Ability to work independently
• Self-motivated and results-driven

WELLA COMPANY CORE VALUES:

• Creative - We foster creativity and excellence to create value for our brands & business.
• Create brand & customer experiences that delight
• Value expertise and intuition with data
• Promote innovative ideas & excel in executing them
• Collaborative - We work together to create the extraordinary.
• Act as one team from global to local and across functions
• Inspire & empower others to succeed
• Treat everyone with trust & assume positive intent
• Courageous - We are agile, entrepreneurial and we own our future.
• Take full accountability for driving results
• Make things happen quickly, turning decisions into action
• Be open minded & adaptable to new thinking and ways to work
• Connected - We stay connected, ensuring we are always customer centric.
• Connect with professional & consumer needs & behaviors
• Think digital first as we engage with professionals & consumers
• Create active & engaged communities physically & digitally
• Committed- We are responsible for our impact on others & planet.
• Build inclusive and diverse teams
• Act with integrity & transparency towards each other & the consumer
• Work to have a positive impact on the planet

WHAT WE OFFER

At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer:

• A flexible hybrid work model with the bonus of shorter Fridays all year long.
• A birthday gift of a day off—spend it with those who matter most!
• The freedom to work remotely from EU for up to 30 days annually.
• A day off for every full year with us (up to five extra days) to celebrate your dedication.
• Quarterly and annual recognition program that comes with financial rewards.
• Comprehensive Luxmed medical coverage.
• Life insurance to keep you and your loved ones protected.
• A lunch card to fuel your productivity.
• A Multisport card to keep you active and healthy.
• Support for your commute (public transport)
• Exciting product gifts four times a year and opportunities to sample new products.
• Funding for team bonding and integration activities.
• Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.
• Generous referral bonuses when you recommend new talent.
• A modern workspace with collaborative areas and a calendar full of cool events and gatherings.
• Discounts on our products in the online shop.

WHO WE ARE

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo